Returns & Exchanges

At POND'S India, we strive to ensure you receive products of the highest quality. If you receive a damaged, defective, or incorrect item, our hassle-free return policy allows you to request a replacement or refund within 5 days of delivery.

Return Process

• 1.
  Initiate Request

  Log into your account or visit our Support page to submit a return request with your order ID and clear photos of the product received.

• 2.
  Verification Process

  Our quality control team will review your request and images within 24-48 hours to authorize the return based on our brand guidelines.

• 3.
  Pickup Arrangement

  Once approved, we will schedule a free reverse pickup from your delivery address; please ensure the product is unused and in its original packaging.

• 4.
  Refund or Replacement

  After the item reaches our warehouse and passes inspection, we will immediately process your full refund to the original payment method or ship your replacement.